Returns & Exchanges
All Returns/Refunds/Exchanges need to be initiated by the buyer within 30 days of the purchase date. To return an item for a Refund/Exchange, you must obtain a Return Merchandise Authorization number (RMA) from one of our trained representatives via email or by phone. Any RMA#'s that are not returned back to DLP lamps.com within 10 business days will void the Return/Refund/Exchange completely. Any unauthorized returns that DO NOT have an issued RMA# from DLP Lamps.com will not be processed and will be voided. No Refunds after 30 days, only exchanges are permitted of the same item only.
All returns must be in its original condition and must include the original factory box, packaging (i.e. foam padding, plastic wrappings etc) and all instruction booklets, paperwork and accessories. No returns will be accepted if the returned merchandise does not meet our return policy. NO EXCEPTIONS. Any returns that are found to be damaged related to misuse (disassembling), abuse and/or negligence by the buyer will be subjected to a 20% restocking fee.
Any change request for any orders that are already placed by the customer due to errors in the customers shipping address, qty, and/or items placed will not hold DLP Lamps.com responsible IF the item has left our warehouse facilities. A 20% restocking fee will be applied for cancellations and returns due to customer errors. DLP Lamps.com prides in shipping out merchandise in an expedited fashion for our customers as per why we want our customers to review their orders before placing it.
Any items that DO NOT belong to us will void the Buyers Return/Exchange/Warranty Claim immediately with no refunds, NO EXCEPTIONS. All expenses associated with the return of this unauthorized item will be solely the buyer's responsibility.
Any items shipped back to our Return Center is required to have a insurable carrier (FedEx, UPS, USPS) which provides a trackable tracking number (Not just a delivery confirmation). DLP Lamps.com is not liable in any way for returned packages that were lost or damaged during shipment. The buyer will assume all responsibility until receipt at DLP Lamps.com Return Center. Any items that are found to be damaged will incur a 20% restocking fee or refusal of return.
Defective/DOA (Dead On Arrival)
Items will be refunded or exchanged in the event of a defect within 30 days from the date of purchase. Parts that are found to be non-defective will incur a restocking fee of 20% of the purchase price. All items returned will be fully tested and inspected by our technicians to be certain that the merchandise is in working condition and also to be certain that the item came from us originally.
It is the buyer's responsibility to check the merchandise that it was not damaged upon delivery. Any DOA (Dead On Arrival) items which were damaged during transit must be reported within 5 business days of the time of delivery so a claim can be processed by DLP Lamps.com on the buyers behalf. The package must be received and not refused under any circumstances so it can be properly inspected. Once the claim has been successfully processed, we will send out a replacement immediately or a full refund will be applied.
It is recommended that all lamps be handled and installed by a professional and/or a trained technician. DLP Lamps.com will not be held liable nor responsible for any damages caused to your TV/Projector due to improper installation by buyer.
Warranty Information The products sold on this site are free from defects in materials and workmanship under normal use during the term of the Product Warranty selected at the time of purchase. The selected product warranty term commences on the day the item is purchased and ends at midnight on the last day of the term. Items returned under warranty for replacement must follow our RMA policy. (ALL Warranty Exchanges are limited to 1 per household). Refunds do not apply.
Privacy & Security The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
Upon request, we offer visitors the ability to have inaccuracies corrected in contact information and/or financial information. Consumers can have this information corrected by sending us an e-mail or calling us directly. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
Copywrite & Trademark Information
This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 2011 DLP Lamps.com All trademarks appearing herein are acknowledged. Permission to use documents delivered from t his World Wide Web site and/or server and related graphics is restricted. The name of DLPLamps.com or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.